Cold weather forecast -Our services are currently running as normal. As we are now constantly updating our My Account experience, we will be retiring the old Manage My Booking system in the coming weeks. For help and more information on how to use Coach Tracker visit our coach tracker help page. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Single ticket:If you miss your coach, your ticket will no longer be valid and a new ticket must be purchased.Return ticket:If you missed the outward journey you may still use the return portion of the ticket.Please note:Ticket amendments (if yourfare typeallows) can be completed before the current departure time. Get all the information about upcoming great offers before anyone else. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. Should be booked as Children. Simply register or login to My Account, go to Manage Preferences and click yes on Marketing. Contact Bus Users UKto see if they can review your complaint. For just 5 each way, our Change & Go add-on lets you be completely flexible with which coach you board to and from your desired destination on Standard and Fully Flexible tickets. Children under 14 cannot travel alone unless accompanied by an adult (16+). Manage your National Express booking (Subtitled) - YouTube 0:00 / 1:48 Manage your National Express booking (Subtitled) 56,271 views Jan 31, 2017 44 Dislike Share Save National Express. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. (lines open 8am - 8pm 7 days a week). Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Disabled children should be booked as children rather than 'Disabled'. Refundable and non-refundable extras include: If you are eligible, you can also call ourContact Centrefor refunds and amendments. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Manage your account Sign on to pay your bill Access your FICO Credit Score 1. . Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). To see a list of accessible coach routes please clickhere. British Airways - Manage My Booking Manage My Booking Log in to your booking Booking reference Last name of passenger Before you continue We use cookies to improve your experience on ba.com and show personalised content, depending on your settings. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. Cold weather forecast -Our services are currently running as normal. N. The 10 Most Alligator Infested. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Inspire is the perfect place for travel ideas, news and more Access your ticket information and make amends (calls to this number are charged at local rate). Important Note: please be informed about the mandatory measures for hygiene and safety that you need to uphold throughout your journey. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 9am - 5pm 7 days a week) 36 hours in advance of when you would like to travel. We carry a limited number onboard most coaches. Our General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. No problem. Planning your journey. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). 01-Dec-2021 Knowledge. If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Young persons aged 16 or 17 years can travel alone on European services but only if they have a letter of authority from a parent or guardian. We work hard to run a punctual service with timetables that factor in the time of day and a 24-hour network control centre managing coaches when they are out on the road. Our dedicated Assisted Travel Team offers travel support by providing journey and booking information and, subject to availability, they can support with booking reasonable adjustments and access requirements such as reserving you a front seat and/or the dedicated wheelchair space. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. Book tickets & track your coach anytime, anywhere. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. If you still can't find your ticket, you can view and print your ticket in My Account. Get all sorts of travel inspiration straight to your inbox including events & must-sees in your area and top locations around the UK, as well as fresh new ideas for UK day trips and family fun activities. Children under 14 cannot travel alone unless accompanied by an adult (16+). Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. Contact Us. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Our central lost property database helps us to track and relocate any belongings you may have lost or left behind. Failure to do so may result in the child being required to pay the full fare for the journey on that day. And save yourself 1, as there are no booking fees when you checkout with My Account. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Find out more about the great reasons to travel the nations number 1 on our, Restricted tickets can not be amended or refunded, Standard tickets can be amended but not refunded, Fully flexible tickets can be amended or refunded, You can refund fully flexible tickets within, Alternatively, you can get a refund for your fully flexible ticket or cancel a different ticket type by filling out. Please visit our Group Travel webpage to find out more. Seat Reservation. To see a list of accessible coach stops please click here. The National Express website uses cookies. If your return date is not yet known, open return tickets provide flexibility.When travelling within the UK, the return journey can be made within 3 months of the outward date of travel.To guarantee your seat on your return journey you need to confirm your ticket before you travel by visiting www.nationalexpress.com/en/help/tickets/open-returns or call us on 03717 81 81 81.Lines open 7 days a week, 8am - 8pm (calls to this number are charged at local rate).Valid on any day throughout the year. Do I get a paper ticket to board the coach, train, bus or ferry? Enjoy 3 cabin classes, gourmet food, complimentary inflight entertainment, award-winning inflight service and more! Open returns are not available on European journeys. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Please note, you may be required to show proof of age at any point during your journey. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. Adults under the age of 16 are not permitted to travel alone on any European service unless accompanied by an adult aged 18 or over or they have a letter of authority from a parent or guardian. To encourage patient welfare, patients are allowed to make requests for a healthcare provider of a specific race, gender, or religious group. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. Items of luggage in excess of 20kg will be charged. Please call us 36 hours prior to travelling to check the latest status. Welcome to National Express My Account. 03717 81 81 81 - (option 3)(lines open 8am - 8pm 7 days a week). Interior Services: Mon-Sat: 7:30am-7pm. If you still need to get in touch with us, you can send us a message via TwitterorFacebook, or email us using our travel and ticketing form, or if urgent, give us a call using the number below. Coach Routes Map & Stops Finder | National Express You need to enable JavaScript to run this app. The National Express website uses cookies. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. My Account is free to use and offers lots of great features and benefits to make travelling with us even easier. Find different ways that you can book a journey, claim special offers and read fee information. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns. Book tickets & track your coach anytime, anywhere. Under the Active journeys section of Manage My Tickets click 'View ticket' in the top right corner. Please use the feedback option on right hand side of the page if you see something you think could be improved. Manage my booking Manage my booking Cancellation Until when can I cancel my booking? * Required to look up a reservation First Name* Last Name* Confirmation Number* Adult fares are applicable to all passengers aged 2+. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Unaccompanied children will not be carried. To discuss any adjustments or accessibility requirements you may have, you can contact our Assisted Travel Team by telephone or email. Manage my booking. No Coachcard discounts are applicable on this fare type. To see a list of accessible coach routes please clickhere. Calls to this number are charged at local rate. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Failure to do so, may result in the full adult fare being charged. 18 Sep 2012. Disabled children should be booked as children rather than 'Disabled'. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. The combined weight of both items for the hold must not be more than 20kg. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. If travelling with a child, you may be required to show proof of age when buying tickets or at any point during your journey. You can purchase your Season ticket from any of ourNational Express Travelshops. Disabled children should be booked as children rather than 'Disabled'. If you can't find an answer, you can also email us, or get in contact on social media and we'll be sure to take your feedback on board. Should be booked as Children. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Open returns are not available on European journeys. If you have an urgent enquiry please contact our Customer Services team on the telephone numbers below. Learn more about cookies. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). By continuing to access the site you are agreeing to their use. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. For the latest information on services, including disruptions and delays, please visit our live service updates page. Your booking number Retrieve booking If you booked your flight on sunexpress.com or with an agency please enter your last name and your booking confirmation number in order to check and manage your booking details. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. Average trip duration. Last name. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Book a hotel with Holidays by National Express, www.nationalexpress.com/en/help/tickets/open-returns. Tired of standing on the daily commute to work? One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. Please note if you are a National Express coach customer seeking help or information about your ticket or our services, please send us a message via Twitter or Facebook, email us using our travel and ticketing form, or if urgent, give us a call using the number below. The following services are offered: Please note: Some of the features are restricted to bookings made by third parties (e.g. I haven't booked a National Express ticket for a few years, but the last time I made a booking at the travel office in Lincoln bus station I was given a printed ticket which was just an A4 sheet of paper. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. NEXT. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. With a fleet of over 29,000 vehicles, they offer a range of fares to get you to your destination. Make a complaint - If things havent gone right and youd like to make a complaint, please send us a message with the details explaining what went wrong. We do everything we can to make your journey as smooth as possible from start to finish, and that includes buying and using your ticket. Once clicked, you will see the full details of the journey you are cancelling and can click 'Cancel & refund ticket' again. - Tickets booked through. Journey amendments can be made to tickets prior to travel by visiting www.nationalexpress.com/myticket, visiting a National Express Travel shop or National Express Agent or by calling 03717 818181*. If your return date is not yet known, open return tickets provide flexibility. National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, B5 6DD. Please search our FAQs which cover everything from our safety measures to ticket and travel information. Attempting to board or alight at a destination not specified on your ticket is not permitted. Call or get in touch online If you still need help, fill in our Pre Travel enquiries form. Start experiencing the benefits with our short registration form, or log in to your account. Open returns are not available on European journeys. The National Express website uses cookies. Your query may have already been answered! By continuing to access the site you are agreeing to their use. Cold weather forecast -Our services are currently running as normal. You can use your Wells Fargo credit card anywhere Visa and . We have business-specific media relations contacts in each division of the National Express Group. I actually always preferred the option of getting my ticket sent directly to my phone as an SMS. We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. Seat reservations (both standard and premium), Charitable donations (includingclimate positive impact donations). An amendment fee will apply so please have your credit/debit card details to hand (you may also pay cash in a ticket office). Call or get in touch online You can also save your details and marketing preferences to checkout faster next time you buy a ticket. Use the ODR platform to submit your complaint the ODR platform is a European tool for online dispute resolution, which (if agreed to by the parties) will aim to assist with the resolution of disputes between a customer and a business where a customer has purchased a good or service from the business online or electronically. Failure to do so, may result in the full adult fare being charged. Your ticket will be delivered from tickets@nationalexpress.com or sales@nationalexpress.com. Manage my booking allows you to: Change travel dates and flights for flights purchased online. Signing up to My Account also allows you to choose to receive emails from us, you can expect Want to know how we use your data? On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. If your referral was deferred to TRICARE East and you have not received your authorization notice within 10 business days, please call 1. National Express House, Mill Lane, Digbeth, Birmingham, B5 6DD. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Added Flexibility. We carry a limited number onboard most coaches. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. Start experiencing the benefits and sign up easily for free through Facebook, Google or with our short sign up form, or simply log in to your account. Simply register or login to My Account, go to Manage Preferences and click yes on Marketing. Failure to do so may result in the child being required to pay the full fare for the journey on that day. If you have not received your email confirmation, please check your spam or junk email folders. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. 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