Calais & Dunkirk - Dover. Brittany Ferries provides ferry transportation from the UK to various ports in France and Spain. You just know when you book tickets that youre in safe hands. I am sorry that you have not been able to amend your Flexi ticket online. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. The reason given by their call centre was "the ship will sail on 21st June". Toilet filthy with excrement on the seat, which I had to clean. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The crew were all nice, helpful and professional, the food was better in Restaurant Azul and the commodore class lounge which had a buffet throughout the crossing. Sit back and relax while we do the work. 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Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Plus special offers on kids meals are available on all crossings. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Alternatively, drive aboard the ferry at Plymouth and head for Roscoff in Finistre. Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. 381. more. We also ensure all reviews are published without moderation. Dear Mr GillThank you for taking the time to leave us a review.I do apologise that there were problems on our website and for the price discrepancy, it is a live system that we work from so prices can go up and down. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Kind regardsAlison Brittany Ferries. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Get inspiration, tips and holiday competitions straight to your inbox! Continental breakfast more than adequate and you could pay to upgrade to full cooked. Why not credit the original card? Email sent: Jan 10, 2023 3:49pm. To help customers find the best deal on their ferry fare and to bring more choice to the market, Brittany Ferries has introduced a new ticket structure this year. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. Aug 10, 2022. Brittany Ferries offer different types of tickets to its customers. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Would you like to go there now or continue browsing Family Traveller UK? As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. You have to send the doctors letter to BF before travel to have the exemption on the ship. Welcome to Brittany Ferries. It was a far improvement over it's near sister ship Galicia. Useless. Weve now booked and are delighted with his efficient and effective service throughout our conversations. You will get your refund after your cancellation fees are deducted. Valid for travel on all sailings to France and Spain. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . If you cancel you will only get a 75% refund. I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . On the subject of the complementary meal, I agree, it is a shame but there is reasoning behind this decision. Hmm. Please accept our apologies. Have a Flexi ticket booked for end July and need to amend. Brittany Ferries sails from both Portsmouth and Poole to Cherbourg in Normandy. Kind regardsLeah Brittany Ferries. 52,385. Since 2017. Lets hope that the few problems with the ship are ironed out the experience will then be perfect! When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. View full details. Any comments? Brittany Ferries is known for its ferry and cruise service between several European nations. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Kind regardsAlisonBrittany Ferries. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. The ribs dry and stringy. Fees are in addition to any price increase that may apply. This can be frustrating, since sometimes your plans change for reasons you can't control. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Cancellation charges apply according to different ticket types. Estimate Value. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. Do it as soon as possible as I think there may be penalties for late changes - ringing them may be best. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. What is the point of a flexi ticket which would have cost . No reduction in ferry price because of this. We have helped over 300,000 people with their problems. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. Tripadvisor performs checks on reviews. If you cancel you will only get a 75% refund. Dear Mark, Thank you for your review. Rank in 1 month. Disgraceful, unconscionable, uncaring and . . Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Trains to Belfast. Steak as tough as I have ever experienced. Reviewed 10 May 2022 via mobile. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Decided to try the Roscoff to Plymouth ferry for the very first time. Theres never a dull moment, and you get the best prices in town. We had a 4 berth cabin for two. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. Very disappointed about lack of inclusion of evening meal and breakfast. Cabins excellent. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. It goes against our guidelines to offer incentives for reviews. Brittany Ferries General Ferry Booking Terms and Conditions. Brittany Ferries has its own cancellation and refund policy, like any other ferry service. Much better. This version is easier to follow/use. On arrival at Santander Port the very helpful Lady at Check-in directed me to the Brittany Ferries Office. The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. I see you have - once again - amended your booking forms. Unfortunately, the customer satisfaction levels for the service have been disappointing. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. To cancel your booking please use the Manage my booking facility. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. I liked the updated cost as each section of the booking was completed. Economy tickets are non-refundable, so you won't be able to get a refund. Loved by our customers Thanks to the crew for looking after us. 20/20 per amendment within 4 hours and after outward sailing : . The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. Standard. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. 50% of booking value as cancellation fee. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Brittany Ferries not playing ball. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Evening meal was great and great service. Minimal space in the cabin but its Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. If you are exempt and have a doctors letter it will not be accepted. Shower curtain black. Kind regardsAlison Brittany Ferries. Ferry Portsmouth to Santander. Cancellation rules vary according to ticket type. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. You are using an out of date browser. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. We travelled home on the new ship Salamanca from Bilbao. It looks like the link pointing here was faulty. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. Full payment is required if booking within 60 days of travel. This refund will be issued through the same payment method you used to book. Full payment is required if booking within 60 days of travel. We are responding to emails and the current response time is 14 days. Would not refund difference or apply to my booking when I phoned, Dear Patricia, Thank you for taking the time to write a review. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. #1. Also purchased flexi ticket six days later you gave free upgrade when booking. 2023 Trustpilot A/S. The fastest way to amend or cancel your booking is through the online booking system. Every ship has a choice of accommodation to suit your budget. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Full payment is required if booking within 60 days of travel. Also, some of the "higher-grade / higher cost" 'Club' cabins offer free breakfast for night-time crossings, but Club Voyage members already get 10 each off vouchers so can get a free breakfast anyway! Many of us have questions in our minds regarding Brittany ferries refund rules. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. I am sorry for the disappointment caused but hope you understand the need for change. $767. Lets have a look at different types of tickets. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. So where would you like to go in 2023? Whispering Woods Campground. The company has also taken the opportunity to reassure customers on both sides of the channel concerned by post-Brexit arrangements. Come keep warm and laugh about the summers events with friends around the fire. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. We look forward to welcoming you on board. Travel and Tourism. However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. brittany-ferries.co.uk Say Hola to Spain in 2023. Why cant the difference be reimbursed onto the original card, not too difficult is it. The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Dont make chili, thats OK. Come sample and help to judge. FERRY ONLY. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. Whethe Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. Important . Would have given 5* if the price had decreased. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. No doubt I'll be told to claim on my insurance again! In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. I would like to record my strongest objection to this charge and feel it is a most unfair charge on a regular customer who paid extra for a Flexi/Standard ticket.Gavin Bryson 16/01/23. Three weeks on and I still haven't managed to speak to somebody. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. In No refund in case of a ticket booked in a special offer. Call 0330 159 7000. Exp. Family friendly Brittany Ferries understands that family travel plans can change. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. How is one supposed to contact this company? Then told they were fully booked. Date of experience: 02 January 2023 The complete range of Brittany Ferries ticket tier benefits follows: Economy. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? By comparison, a journey with Brittany Ferries is absolute bliss. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. We look forward to welcoming you on board.. Complaints and Compliments: Call +44 (0)1752 648 000 or customer.feedback@brittanyferries.com. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth.
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