See details and enter for your chance to win! When customers spend money at outside stores, it means less money for the MWR activities. Olympic Services Mall Facilities: Bldg. Suggest an edit Report this Listing Are You a Local Business? I look forward to making us your first shopping choice. This is by DoD Directives and will always be required for fiscal transactions done at any military exchange until the military services and DoD develop and deploy alternate methods of identifying service members and their families. Unknown (Reference FA-Ts POG Gift Certificate User Guide #A095176 found in the Employee Pubs section of the Exchange Intranet.). (If customers do not receive notification within 30 days, we will redeem their rain checks for any item in the same category for an additional 10 percent discount over and above the original percentage discount.). The Army & Air Force Exchange Service remains committed to increasing the value of the Exchange to its customers while continuing to give back to the military community. The Exchange provides authorized patrons with quality merchandise and services of necessity and convenience at competitively low prices and to generate earnings to supplement appropriated funds for the support of Army and Air Force Morale, Welfare and Recreation programs. Get exclusive email-only offers and advance notice about sales & events. HR Office (850) 678-7111 Ext 227. JB Lewis-McChord, WA 984331672 The Exchange mission is to provide the best possible customer service levels while delivering goods and services at the best possible prices, and generating earnings for local MWR programs. They are keys to the success of the Exchange and our headquarters. Management was pretty good and understanding. If you think your situation is exceptional, case-by-case Exchange Privilege concerns should be addressed with legal and customs officials or Exchange managers. About the Exchange. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. Sun 1000-1700 . Shop Army & Air Force Exchange Service DEALS CLEARANCE WEEKLY AD Tyndall Main Exchange Tyndall Main Exchange 220 Mall Lane, Suite 2 Building 950 Tyndall AFB , FL 324035555 United States Store Hours: Mon-Fri 0900-1700 Sat 0900-1700 Sun Closed Phone: 850-286-5880 HR Office (850) 678-7111 Ext 227 Food Court COVID-19 Notice javascript must be enabled for the correct page display. If the last digit of the total purchase ends in one, two, eight or nine, your total purchase will be rounded to the nearest dime. or those that use passive collection jars at cash registers or other customer service . Visit your Exchange facilities. About My Order. OK Skip to main content Find jobs Company reviews Find salaries Upload your resume Sign in Employers / Post Job Start of main content What Where Find jobs Date Posted Salary Estimate Job Type Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. Get exclusive email-only offers and advance notice about sales & events. . HR Office 813-840-0601. Unknown. There are 70 military authorizations in the Exchange worldwide. Please be sure you bring two forms of current government photo ID, and if you are a family member we will also need a copy of your sponsors orders. . If you would like a response on your comment, please provide current contact information below. . We are always looking for photos, memorabilia or documents pertaining to The Exchange and its origins. In fact, if the price difference is less than $10, we'll lower the price for the customer immediatelyno proof required. Active (If the item is not available online, customers can Contact Us to determine if an authorized substitute may be available at a savings equal to the advertised savings.) please contact store associates or go to the Exchange's Customer Service website to provide your concern or feedback. The Exchange offers name brand clothing, one of the largest furniture stores in the organization on Camp Foster, several name brand fast food options with delivery at select locations, services options for your cleaning needs, floral options, new car sales/motorcycle, local vendor shops, school meal programs and much more. Sun Closed, 850-286-5880 TRANSPORTATION . We also generate over $420,000 annually to Fairchild AFB MWR Programs. 22 Photos . Fairchild AFB, WA 990119447 If you have left Italy, please mail your coupons to the address below. Warranties. If a customer sees an identical item currently advertised by a Navy or Marine Corps exchange their local shopping community for less than the Exchange price, the customer can bring in the ad and we will match the price. Rank: The Express stocks a variety of food items, picnic supplies, soft drinks, alcoholic beverages, prepared sandwiches and also has 24-hour per day gasoline pumps. Store Phone: 618.212.3898 Fax: 618.256.2349 DSN: N/A DSN FAX: N/A Store Email: ScottAFB.commissary@deca.mil Make This My Store Store Hours Normal Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds 0800 - 1900 Thurs 0800 - 1900 Fri 0800 - 1900 Sat 0900 - 1900 Deli/Bakery Hours Sun 0900 - 1900 Mon 0800 - 1900 Tues 0800 - 1900 Weds 036-868-2280. Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. Our focus is to deliver quality goods and services at competitively low prices at our 3,100+ locations worldwide and available 24-hours a day online. 2023 The EXCHANGE. Some 24 percent are military family members and 2 percent are active-duty military that work during off-duty hours. lost our order ticket, can't get ahold of anyone, phone extension doesn't work, and customer service doesn't speak english. Contact Us. The Exchange relies on the DoDefense to fill most of our transportation needs, which includes shipping us the coinage we need to keep our facilities running. The Exchange is under a mandate from Congress to verify the identities of authorized customers before they may shop Online. Get exclusive email-only offers and advance notice about sales & events. javascript must be enabled for the correct page display. Your online security is certainly something we strive to protect, and the entire transaction from login to order confirmation is SSL secured with 128bit encryption. An even exchange or refund can be made within 90 days, except as follows. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. In 2006, the Exchange Catalog and Exchange Online store offered customers more than 25,000 items via the online site, thousands of items from vendor partners and hundreds of thousands of items from ExchangeOnlineMall.com partners. 1. Every cent we earn goes back to our customers in one form or another. Mon-Sun 24 hours. Have an item to return? 2023 The EXCHANGE, You can also search by City/State or Base Name. In addition each facility has customer comments cards. Each facility manager is empowered to work with you, should you have any questions or concerns. Exchange Post. QA Links. AAFES Logistics Customer Service Contacts . GMs may disapprove fundraisers that compete with the Exchange or our concessionaires and vendors, or may limit items that can be sold. The SSN is also used to identify authorized customers as well as those whose check cashing privileges are suspended. See details and enter for your chance to win! Call Customer Care on (214) 312-6690 Civilian Each situation is handled individually to ensure customer satisfaction. Get exclusive email-only offers and advance notice about sales & events. Our management team and associates strive to make each visit a pleasant one; showing pride in the accomplishments we've achieved and leading the way forward with each new service and facility we seek to better serve you. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Finance Customer Service Open for Virtual Appointment but can make physical appointments for emergencies . See details and enter for your chance to win! Even if a customer tells us about one of their "everyday low prices" that is not advertised, we will check it out as quickly as we can, then lower our price to match it. APO, AP 96378-5163 For refund requests without a sales receipt, a merchandise card equal to the amount of the merchandise is offered. 2023 The EXCHANGE, You can also search by City/State or Base Name. Corporate Communications Editor / Staff Historian These funds are used by the services for libraries, golf courses, ticket and tour services, music programs, gyms, hobby shops, and much more. The Exchange also operates a Burger King, Thomas Hammer Coffee Roasters, Survival Exchange, Class Six, and Express. The Exchange will continue to safeguard the confidentiality of this data. Our "round-up, round-down" policy applies only to cash purchases. We at Joint Base Lewis-McChord Exchange are thrilled to welcome you to any of our facilities. Product Recalls & Alerts. on motor fuel. 97 Olympic Services Mall Customer Service. Tampa, FL 336215050 My personal promise is to take immediate action to resolve your concern, if for any reason your concerns or comments are not met to your satisfaction. For Overseas Customers. Our "We'll Match It" Program will match a local competitor's current price on any identical stock assortment item, guaranteed up to 14 days after the purchase. Other We are focused on customer service and overall guest satisfaction. Sustainability. Retired In addition to low prices our Military Star card offers a low interest rate and is now recognized by all services at military exchanges. Get exclusive email-only offers and advance notice about sales & events. Co-workers make the work more enjoyable, but pay was not great. AAFES supports an extremely mobile customer base. Every cent we earn goes back to our customers in one form or another! We hope this better explains the reasoning behind the requirement and provides some assurance in the protection of your private information. The Military Star card is accepted at all Exchange activities. Clear Creek Exchange Dallas, TX 75266-0202 Mon 0700-2100 Sat 0800-2100 . Simply visit your local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements. 2023 The EXCHANGE, You can also search by City/State or Base Name. About My Order. Shipping & Delivery. FAQs. A variety of concessions operate inside the Exchange complex. We use intelligent software that helps us maintain the integrity of reviews.. If the system shows an amount is due to the Exchange, we will apply the customer's refund toward the debt. We are focused on our customers and welcome you to provide comments to me at nguyenn@aafes.com, and I look forward to hearing from you. It may be possible to order the item from shopmyexchange.com. 2023 The EXCHANGE. Building 950 This is a break-even policy we believe is fair and equitable. The main store at Fairchild AFB encompasses over 34,000 square feet and carries a complete line of products from clothing and jewelry to outdoor living. Status: If you purchased your coupons from a Navy Exchange, please contact the Navy Exchange HQ at (800) NAV-EXCH. The Exchange management also attends Command Briefs, Community Service Council meetings, Newcomers Briefings and other forums where you are heard. If a customer requests a refund with a sales receipt, a refund will be made (in the same form of payment as original purchase or Exchange gift card). Matthew A. Beatty General ManagerJB Lewis-McChord. AAFES Exchange Service insights Based on 299 survey responses Areas for improvement Trust in colleagues Sense of belonging Fair pay for job Fun workplace Outdoor Living (Former Employee) - Fort Polk, LA - December 1, 2022 Fun and exciting. Safety, U.S. ARMY INSTALLATION MANAGEMENT COMMAND, "We Are the Army's Home - For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. We try to anticipate the demand for each item and order quantities accordingly. Intentionally sacrificing earnings is not a business philosophy to which the Exchange can subscribe. We are especially proud to serve our Retiree Community! Military Star Card assistance can also be found by visiting the Exchange Online Store and following the links to chat online with a live Military Star Customer Service Representative. DSN 318-430-1168. It's the Exchange's mission that gives us a clear reason for being. Sat 0900-2000 We serve as a partner with the MWR community to improve the quality of life for today's military family. Sat 0900-1700 The SSN is the number used by the Department of Defense (DoD) to identify service members and their authorized dependents in all fiscal transactions. Be sure to check your privileges to see if you can shop the Exchange while overseas. Officer The Exchange Europe AvianoAttn FA OfficeUnit 6195APO AE 09603. Coast Guard At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. Nicholas Nguyen General ManagerMacDill AFB. Post Exchange. About the Exchange. AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. We must establish our prices to cover operating expenses such as inventory costs, employee salaries, utilities, plus new construction and renovations of existing facilities. Army and Air Force Exchange Service (AAFES) complaints contacts. See details and enter for your chance to win! Please allow us to explain our overseas gas pricing policy. Helping improve the quality of life for military families has guided us for many years and has propelled us into a second century of service. In those cases, as well, the manufacturer requires a sales receipt for proof of purchase and warranty start date. (Include full name and new mailing address) A refund check will be mailed to your new address within three days of receipt of coupons. We treat our customers to a variety of shopping and dining experiences, with numerous retail stores, local concession operations and a . Military Exercises & Contingencies. Sustainability. Navy Mon- Sun 0900-2130 Phone: 253-964-3161 HR Office (253) 964-2522 Food Court COVID-19 Notice Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice - please check your local Exchange Facebook for up to date information. Non-refundable: Gift cards; prepaid music, wireless and phone cards; opened iPods, intimate apparel, breast pumps and bathing suits; personalized items; special orders; firearms; ammunition. Military Exercises & Contingencies. The Exchange resources must be dedicated to our primary missions, which are to provide reasonably priced goods and services to customers and contribute dividends to MWR. If you are residing in Italy, the refund can be done at any Exchange facility in Italy. 2023 The EXCHANGE, You can also search by City/State or Base Name. Enlisted Call 238-8851 or 01638-548851 or email . We operate almost entirely on money earned from the sale of goods and services, not tax dollars. These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. History and Mission. We are proud to serve the best customers in the world here at the Great Place. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. Pershing Park Express with Class Six Bldg. The Exchange is in business to serve soldiers, airmen and their families around the world. Fort Hood We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. Exception will be made for customers who were deployed upon presentation of orders. javascript must be enabled for the correct page display. 4,173,366 reviews on ConsumerAffairs are verified. Sometimes there was a slight difference in the features offeredor our price for the item included accessoriesor our warranty was better. Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. Fort Leavenworth, KS, United States 66027-0000. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Guard/Reserve AAFES returns earnings to the Army and Air Force to improve troops quality of life and to provide a dividend to support MWR programs. The SSN is used to process involuntary collections of unpaid dishonored checks should the customer fail to voluntarily repay the debt. The Exchange is a proud sponsor of numerous Exchange Programs; Airman/NCO of the Quarter and Year, Welcome Newcomers, Re-Enlistment, Recycling, and Retiree Day Open House events. In these facilities, the Exchange employs more than 40,662 worldwide. Our goal is to have all advertised sale merchandise available at the time of the sales event. The Exchange pays Federal tax as well (26 U.S.C. AAFES Base Exchange accepts credit cards. Sheila Clark General ManagerTyndall AFB Exchange. Join FindItGuide.com Connect with More Customers Working together, we provide the best possible services to the most important people - our soldiers, airmen and their families. Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. Atlanta DC Customer Service Office: (404) 469-5267. The Exchange is entrusted to protect the earnings derived from its sales, monies which belong to U.S. service members in the form of dividend payments providing continued financial support for the military's morale, welfare and recreational (MWR) programs. Tyndall AFB provides endless recreational activities, including a base library, swimming pool, RV camp site, sailing and power boating, scuba diving, snorkeling, endless surf and deep-sea fishing. 104). Upon returning home (outside OIF / OEF), customers have two options for reimbursement: 1. AAFES KADENA BX UNIT 35163 In addition, I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. Aafes Customer Experience Associate (Former Employee) - Schofield Barracks, HI - May 29, 2022 In Hawaii it was so fun to work there but at ft hood it was miserable one good manager and the rest made you hate your life. Tyndall AFB is situated on a peninsula and its beaches are known for being some of the most beautiful beaches in the world with sugar white sand and emerald green waters. Plus, many Internet retailers are willing to sacrifice their earnings for sales volume in an effort to get customers to use their sites. Please feel free to email me. In addition I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. Bldg 5280 Pendleton Ave MS 46 Matthew A. Beatty General Manager(253) 964-5955. Our Exchange facilities are located off exits 119 - 125 from I-5. See details and enter for your chance to win! We have an Express/Class Six Store in front of the Main Exchange complex. CONUS DISTRIBUTION CENTERS . United States, Mon-Fri 0900-1700 Lewis Main Shopping Center Bldg 5280 Slim Chickens (253) 964-4430 3108 N Boundary Blvd The Defense Commissary Agency (DeCA) is an "appropriated fund" activity. Branch: They are keys to the success of the Exchange and our headquarters. Mon-Fri 0900-2000; Sun 1000-1800 Base . If we do not have an item or particular service that you are looking for, please visit our online website at shopmyexchange.com for an endless aisle of extended options. that traditional brick-and-mortar businesses do. Each facility manager is empowered to work with you, should you have any questions or concerns. Go to the nex instead. Management was disconnected from their workers. Our policy is to ensure customers are completely satisfied. HR Office (253) 964-2522. You truly get a return on your shopping investment when visiting your local Exchange. In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. Customer Service. Here on Okinawa, the Exchange Team appreciates your patronage and consider our customers as the best in the world. The area surrounding Tyndall is perfect for vacations or retirement living. 2. Domestic Traffic Customer Service Office: (214) 312-3015. International Traffic Customer Service Office: (214) 312-2876 . This sometimes means we sell gasoline below cost. Mail order companies do not incur the amount of overhead expense (personnel cost, direct expenses, depreciation, etc.) Bldg 2465 Exchange By The Numbers. The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. 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Sale of goods and services at competitively low prices at our 3,100+ locations worldwide and available 24-hours a online. Are completely satisfied 10, we 'll lower the price for the customer fail to voluntarily repay debt! Exchange is in business to serve our Retiree Community to Fairchild AFB, WA 990119447 if purchased! Exclusive email-only offers and advance notice about sales & events warranty was better consumers. Will email me directly use passive collection jars at cash registers or other Service! Urging consumers to protect their SSNs by being careful with whom they give it to ( 253 964-5955... Listing are you a local business exception will be made for customers who were upon. Offering products to authorized customers as the best customers in the world sure check. Chance to win obligations to concessionaires and vendors, or may limit that. Refunds, or assist with product replacements SSNs & birth dates for at least the first visit us to our. 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